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Mastering Mindfulness
Problem: This course is designed for Core Skills, a nonprofit startup that aids refugees and immigrants during the job search process. The transition to a new life, especially for immigrants and refugees, can be a source of stress and emotional strain. Adjusting to a new culture, navigating the job search process, and understanding workforce expectations can be overwhelming, leading to emotional challenges. Many of these individuals may struggle with stress, which, in turn, hinder their success in the workforce and impact their overall mental well-being.
Solution: This Mindfulness course is included in the Core Skills Mental Health Series. It follows a thoughtful instructional approach, providing learners with knowledge, facilitating practice through interactions, and encouraging real-life application via scenario-based learning. It is a highly interactive course that effectively engages the audience through the use of Vyond and offers numerous opportunities for learners to practice mindfulness techniques. Through these interactive mindfulness practices, learners develop emotional regulation, reduce anxiety and stress, and enhance their overall well-being. These real-life applications align with both adult learning principles and instructional design best practices, resulting in a learner-centered design approach that maximizes the effectiveness of the course.
Modality: eLearning
Tools Used: Articulate Storyline 360, Vyond, Canva, Revoicer
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Creating a Positive Customer Experience
The Problem: HarmonyTech, a global software company, encountered a significant challenge related to customer satisfaction and software sales. Over a six-month period, the company witnessed a 15% increase in negative customer feedback, resulting in a 5% decline in software sales. Customers expressed concerns about extended wait times and subpar customer service. Employees faced intense pressure to manage a substantial backlog of customer calls, resulting in a high turnover rate of calls and, consequently, a less positive customer experience. This shift in focus had an adverse impact on customer relationships and overall satisfaction.
The Solution: This training is designed to enhance the learner experience by incorporating realistic scenario-based learning and a variety of engaging elements, including an accordion interaction, tab interactions, click and reveal interactions, flip cards, knowledge checks, and a final quiz. These interactive components are learner-centered, fostering a friendly and engaging learning environment that enhances knowledge retention and encourages practical skill application in real-world situations. These interactive elements have proven effective in boosting the confidence of HarmonyTech's employees and helping them refocus on providing exceptional service to their valued customers.
Modality: eLearning
Tools Used: Articulate Storyline 360, WellSaid Labs
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Cybersecurity and Email Safety 101
The Problem: AD&S Solutions, a global e-commerce company, faced a significant challenge related to data breaches resulting from phishing scams. In the previous six months, the company had observed a troubling 20% increase in data breaches caused by employees falling victim to phishing attacks and clicking on malicious links. These incidents stemmed from employees' lack of awareness and understanding of how to recognize phishing emails, identify malicious links, and thwart social engineering attempts.
The Solution: This course incorporates practical examples and scenarios, providing employees with the opportunity to enhance their understanding and decision-making skills. The course also integrates several interactive elements, including scenario-based learning and interactive markers. It also incorporates elements from Storyline 360 such as an accordion and a click and reveal interaction. These interactive components enable learners to thoroughly explore the red flags in a phishing email, providing them with practical knowledge that they can readily apply in real-world settings. This learner-centric approach, combined with interactive elements, ensures that employees not only grasped the concepts but also gained the skills necessary to combat phishing attacks effectively.
Modality: eLearning
Tools Used: Articulate Rise, Articulate Storyline 360, Canva
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Emotional Intelligence
The Problem: Core Skills, a nonprofit startup, is dedicated to assisting immigrants, refugees, young adults, and individuals who have been out of the workforce for an extended period in finding employment. These individuals often face challenges in obtaining employment due to a lack of necessary skills, low confidence, or difficulty in adapting to the workforce. Additionally, these individuals may also struggle with emotional intelligence, hindering their success in the workforce and overall mental well-being. Low emotional intelligence can lead to difficulties in managing emotions, handling stress, and building positive relationships, all of which are essential for personal and professional growth.
The Solution: This is one of three courses designed for Core Skills Mental Health Series. This course aims to empower individuals with emotional intelligence skills that are essential for workforce success. The course employs multiple interactive elements and scenario-based learning through a well-crafted system of knowledge delivery, engaging practical interactions, and concluding with real-world scenarios for application. This approach ensures the content's relevance to the learners, fosters high learner engagement, and demonstrates the importance of applying adult learning principles for an interactive and effective learning experience.
Modality: eLearning
Tools Used: Articulate Storyline 360, Canva, Revoicer
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*Please note: This course is currently being developed.
Mastering Effective Interviews
The Problem: TechGenius, a rapidly expanding tech company, faces a critical recruitment challenge in hiring 2,000 employees for their technical team by Q4 of this year. The company currently lacks non-tech training, beyond compliance training, and is dissatisfied with the quality and quantity of their recent hires. As a result, TechGenius aims to equip its current employees involved in the hiring process with effective interviewing practices.
The Solution: This eLearning course includes a highly interactive branching scenario format, where learners will experience the cause and effect of their choices through real-life interview challenges. The use of branching scenarios in this eLearning course aligns with adult learning theories, creating an engaging and learner-centered approach. It encourages active participation and decision-making, promoting the application of knowledge in practical situations. This approach recognizes the importance of relevance and real-world application, ensuring that learners not only grasp the concepts but also gain the skills necessary to make successful hiring decisions.
Modality: eLearning
Tools Used: Articulate Rise, Articulate Storyline 360, Canva
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Mastering Mindfulness
Problem: This course is designed for Core Skills, a nonprofit startup that aids refugees and immigrants during the job search process. The transition to a new life, especially for immigrants and refugees, can be a source of stress and emotional strain. Adjusting to a new culture, navigating the job search process, and understanding workforce expectations can be overwhelming, leading to emotional hurdles. Many of these individuals may struggle with stress, which, in turn, hinder their success in the workforce and impact their overall mental well-being.
Solution: This Mindfulness course is included in the Core Skills Mental Health Series. It follows a thoughtful instructional approach, providing learners with knowledge, facilitating practice through interactions, and encouraging real-life application via scenario-based learning. It is a highly interactive course that effectively engages the audience through the use of Vyond and offers numerous opportunities for learners to practice mindfulness techniques. Through these interactive mindfulness practices, learners develop emotional regulation, reduce anxiety and stress, and enhance their overall well-being. These real-life applications align with both adult learning principles and instructional design best practices, resulting in a learner-centered design approach that maximizes the effectiveness of the course.
Modality: eLearning
Tools Used: Articulate Storyline 360, Revoicer
Click to View:
Creating a Positive Customer Experience
The Problem: HarmonyTech, a global software company, encountered a significant challenge related to customer satisfaction and software sales. Over a six-month period, the company witnessed a 15% increase in negative customer feedback, resulting in a 5% decline in software sales. Customers expressed concerns about extended wait times and subpar customer service. Employees faced intense pressure to manage a substantial backlog of customer calls, resulting in a high turnover rate of calls and, consequently, a less positive customer experience. This shift in focus had an adverse impact on customer relationships and overall satisfaction.
The Solution: This training is designed to enhance the learner experience by incorporating realistic scenario-based learning and a variety of engaging elements, including an accordion interaction, tab interactions, click and reveal interactions, flip cards, knowledge checks, and a final quiz. These interactive components are learner-centered, fostering a friendly and engaging learning environment that enhances knowledge retention and encourages practical skill application in real-world situations. These interactive elements have proven effective in boosting the confidence of HarmonyTech's employees and helping them refocus on providing exceptional service to their valued customers.
Modality: eLearning
Tools Used: Articulate Storyline 360, WellSaid Labs
Click to View:
Emotional Intelligence
The Problem: Core Skills, a nonprofit startup, is dedicated to assisting immigrants, refugees, young adults, and individuals who have been out of the workforce for an extended period in finding employment. These individuals often face challenges in obtaining employment due to a lack of necessary skills, low confidence, or difficulty in adapting to the workforce. Additionally, these individuals may also struggle with emotional intelligence, hindering their success in the workforce and overall mental well-being. Low emotional intelligence can lead to difficulties in managing emotions, handling stress, and building positive relationships, all of which are essential for personal and professional growth.
The Solution: This is one of three courses designed for Core Skills Mental Health Series. This course aims to empower individuals with both the essential skills for workforce success and emotional intelligence, providing a well-rounded solution to their unique needs. The course is designed with multiple interactions and scenario-based learning. Each topic in this course will provide knowledge, an interaction to apply the knowledge, and a scenarios. These interactions and scenario-based learning help make the content more relevant to the learners, promote engagement, and is one way of utilizing adult learning principles to design immersive learning experiences.
Modality: eLearning
Tools Used: Articulate Storyline 360, Revoicer
Click to View:
*Please note: This course is currently being developed.
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