Mastering Mindfulness

Problem: This course is designed for Core Skills, a nonprofit startup that aids refugees and immigrants during the job search process. The transition to a new life, especially for immigrants and refugees, can be a source of stress and emotional strain. Adjusting to a new culture, navigating the job search process, and understanding workforce expectations can be overwhelming, leading to emotional challenges. Many of these individuals may struggle with stress, which, in turn, hinder their success in the workforce and impact their overall mental well-being.

Solution: This Mindfulness course is included in the Core Skills Mental Health Series. It follows a thoughtful instructional approach, providing learners with knowledge, facilitating practice through interactions, and encouraging real-life application via scenario-based learning. It is a highly interactive course that effectively engages the audience through the use of Vyond and offers numerous opportunities for learners to practice mindfulness techniques. Through these interactive mindfulness practices, learners develop emotional regulation, reduce anxiety and stress, and enhance their overall well-being. These real-life applications align with both adult learning principles and instructional design best practices, resulting in a learner-centered design approach that maximizes the effectiveness of the course.

Highlights: Scenarios, Vyond, Drag and drop, Tab interactions, Click and reveal, Layers, Triggers, Variables

Tools Used: Articulate Storyline 360, Vyond, Canva, Revoicer

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Design document

Storyboard

Creating a Positive Customer Experience

The Problem: HarmonyTech, a global software company, encountered a significant challenge related to customer satisfaction and software sales. Over a six-month period, the company witnessed a 15% increase in negative customer feedback, resulting in a 5% decline in software sales. Customers expressed concerns about extended wait times and subpar customer service. Employees faced intense pressure to manage a substantial backlog of customer calls, resulting in a high turnover rate of calls and, consequently, a less positive customer experience. This shift in focus had an adverse impact on customer relationships and overall satisfaction.

The Solution: This training is designed to enhance the learner experience by incorporating realistic scenario-based learning and a variety of engaging elements, including an accordion interaction, tab interactions, click and reveal interactions, flip cards, knowledge checks, and a final quiz. These interactive components are learner-centered, fostering a friendly and engaging learning environment that enhances knowledge retention and encourages practical skill application in real-world situations. These interactive elements have proven effective in boosting the confidence of HarmonyTech's employees and helping them refocus on providing exceptional service to their valued customers.

Highlights: Scenarios, Accordion, Drag and drop, Tab interactions, Flip cards, Click and reveal, Layers, Triggers, Variables

Tools Used: Articulate Storyline 360, Canva, WellSaid Labs

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Design Document

Storyboard

Cybersecurity and Email Safety 101

The Problem: AD&S Solutions, a global e-commerce company, faced a significant challenge related to data breaches resulting from phishing scams. In the previous six months, the company had observed a troubling 20% increase in data breaches caused by employees falling victim to phishing attacks and clicking on malicious links. These incidents stemmed from employees' lack of awareness and understanding of how to recognize phishing emails, identify malicious links, and thwart social engineering attempts.

The Solution: This course incorporates practical examples and scenarios, providing employees with the opportunity to enhance their understanding and decision-making skills. The course also integrates several interactive elements, including scenario-based learning and interactive markers. It also incorporates elements from Storyline 360 such as an accordion and a click and reveal interaction. These interactive components enable learners to thoroughly explore the red flags in a phishing email, providing them with practical knowledge that they can readily apply in real-world settings. This learner-centric approach, combined with interactive elements, ensures that employees not only grasped the concepts but also gained the skills necessary to combat phishing attacks effectively.

Highlights: Scenarios, Accordion, Drag and drop, Flip cards, Click to reveal

Tools Used: Articulate Rise, Articulate Storyline 360, Canva

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Design Document